F.A.Q.
How long does shipping take?
Our designs are handcrafted to order and usually ship in in 2-3 business days. Our holiday processing time may possibly be longer depending on volume of orders at a given time. All of my items are handcrafted made to order first come, first serve.
USPS First Class Shipping:
Orders with all information included will ship in 1-4 business days. Every
order ships with delivery Confirmation and usually takes 3-7 business days for delivery, however it can take longer during the holidays.
USPS Priority Shipping: Ships with delivery confirmation and usually takes business days for delivery. Priority delivery is not guaranteed by USPS.
USPS Express Shipping: Ships with delivery confirmation and takes 1-2 days for delivery. Express delivery is guaranteed by USPS.
USPS International Priority Shipping Price Depends on Location.
Do you ship worldwide?
At this time we only ship to the United States, Canada, the United Kingdom and Select European countries. But we are looking into expanding our shipping abilities in the future.
How do I return my item?
For Kherish.com purchases only.
For all jewelry returns, please email us at info@kherish.com for authorization number. Items returned without an authorization number
will be refused and returned to sender.
You must email us for authorization number within 30 days of arrival. Returns will need to arrive to us by the 30th day after receiving your authorization number.
Items not returned in original condition will be charged a restocking fee.
We determine the restocking fee based on condition returned and there are no exceptions to this policy.
Items returned in original condition will be refunded in full minus original shipping fee.
Upgraded services such as priority shipping, international shipping, rush processing, overnight shipping etc are final sale and do not qualify for return.
Items that shipped with free shipping will be refunded in full if returned in original condition.
How do I exchange my item?
Not sure about your size? We can help with that... At Kherish we offer easy free exchanges.
You have 30 days to exchange your Kherish.com item.
Just send us an email at info@kherish.com to receive your authorization number. Please include your name, order number and the option you would like instead.
There is a $5 redelivery fee for orders that were delivered to the United States. There is a $16.95 delivery fee for all orders delivered to Canada.
Exchanges can take up to 2 weeks upon us receiving your original order.
Link for Redelivery: Click Here
Do you offer a warranty?
General Warranty
► Covers Orders From January 2023 to Present Only
► Any work performed by another jeweler automatically voids the warranty.
► Does not cover resizing or exchanges.
► Does not cover damage as a result of abuse, misuse, loss, or theft.
► Leaving 1, 2 or 3 star feedback, opening a case and any refunds void your warranty.
► Photo proof required for replacement or repair.
► Does not cover solid gold pieces or beaded jewelry.
► Warranty covers original purchaser only.
► Single use only.
► Attempts to abuse this warranty will void your warranty.
► We reserve the right to void/cancel your warranty at anytime for any reason without notice.
► We reserve the right to change these terms without notice at anytime.
Solid Gold Collection Warranty
►100 day warranty against manufacturing defects for all solid gold pieces.
Our Etsy Store
If you have an issue with an Etsy purchase, please reach out through Etsy. We are unable to help with Etsy purchases on the Kherish website. Etsypurchases are bound to the policies on the Etsy website, no exceptions.