For all jewelry returns, please email us at email@example.com for authorization number. Items returned without an authorization number will be refused and returned to sender. You must email us for authorization number within 7 days of arrival. Returns will need to arrive to us by the 15th day after receiving your authorization number. Items not returned in original condition will be charged a restocking fee. We determine the restocking fee based on condition returned and there are no exceptions to this policy. Items returned in original condition will be refunded in full minus original shipping fee. Items that shipped with free shipping will be refunded in full if returned in original condition.