F.A.Q.

SHIPPING

How long does shipping take?

Our designs are handcrafted to order and usually ship in in 2-3 business days. Our holiday processing time may possibly be longer depending on volume of orders at a given time. All of my items are handcrafted made to order first come, first serve. 

USPS First Class Shipping:
Orders with all information included will ship in 1-4 business days. Every
order ships with delivery Confirmation and usually takes 3-7 business days for delivery, however it can take longer during the holidays.

USPS Priority Shipping:  Ships with delivery confirmation and usually takes business days for delivery. Priority delivery is not guaranteed by USPS. 

USPS Express Shipping:  Ships with delivery confirmation and takes 1-2 days for delivery. Express delivery is guaranteed by USPS.

USPS International Priority Shipping Price Depends on Location.

Do you ship worldwide?

At this time we only ship to the United States, Canada and the United Kingdom. But we are looking into expanding our shipping abilities in the future.

RETURNS

How do I return my item?

For all jewelry returns, please email us at info@kherish.com for authorization number.  Items returned without an authorization number will be refused and returned to sender.  

You must email us for authorization number within 7 days of arrival. Returns will need to arrive to us by the 15th day after receiving your authorization number. 

Items not returned in original condition will be charged a restocking fee. 

We determine the restocking fee based on condition returned and there are no exceptions to this policy. 

Items returned in original condition will be refunded in full minus original shipping fee. 

Upgraded services such as priority shipping, international shipping, rush processing, overnight shipping etc are final sale and do not qualify for return. 

Items that shipped with free shipping will be refunded in full if returned in original condition. 

EXCHANGES

How do I exchange my item?

Not sure about your size?  We can help with that... At Kherish we offer easy free exchanges.  Just send us an email at info@kherish.com to receive your free prepaid label.  Please include your name, order number and the option you would like instead.  Once you receive your label please include the same information in your return package.  Exchanges can take up to 2 weeks upon us receiving your original order.  This policy is for kherish.com purchases only.  Thank you.

WARRANTY

Do you offer a warranty?

General Warranty

► Your lifetime warranty is for repair/replacement, simply reach out to use your warranty.
► Any work performed by a jeweler other than Kherish automatically voids the warranty.
► This warranty does not cover resizing or exchanges.
► This warranty does not cover damage as a result of abuse, misuse, loss, or theft.
► Filing a chargeback voids your warranty.
► Partial and full refunds void your warranty
► You are responsible for shipping your item back to us, so please get tracking.
► Beaded jewelry is not covered.
► Repair fees may apply.
► This warranty does not cover solid gold pieces.


Solid Gold Collection Warranty

►100 day warranty against manufacturing defects for all solid gold pieces.